Bury’s GP Practices are busier than usual with demand for care on the rise but continue to be there for patients when they need them.
Practices have been there for patients right throughout the pandemic and continue to work hard to respond to all patient contacts quickly – things have just been running a little differently to keep everyone safe.
New digital advances mean that the majority of patient requests can now be dealt with remotely, and many conditions can be safely assessed and diagnosed by telephone, video consultation or secure message.
Patients have embraced the Ask My GP online consultation platform through which they can contact their surgery to get help for medical problems. This has improved access and avoids the need to come into the Practice for something that can be quickly resolved remotely.
Remote consulting may include secure messaging, telephone or video consultation, which offer the best possible care safely and conveniently. And for those patients that don’t use the internet, they can still contact the Practice by telephone to access the same high-quality care.
This new ‘digital first’ approach to consulting in Bury offers fair access to services based on clinical need and is one of the positive changes benefitting both patients and Practice teams that will be retained moving forward.
Dr. Jeffrey Schryer, local GP and Chair for NHS Bury Clinical Commissioning Group (CCG) said:
“Gone are the days of booking appointments on a first come first served basis which may disadvantage some patients. Now, all patient contacts whether they have come in online or by phone are assessed in the same way and prioritised, ensuring fair access to services based on clinical need.
“Most issues can be resolved without having to set foot in the Practice. Through remote consulting patients are often consulted quicker than in the past, and it’s convenient too, with many patients benefitting from fitting a consultation in to their day without taking time away from work, or their child out of school
“For some appointments and health concerns, a face to face appointment will be the only option and where this is necessary this will be arranged.
“On behalf of our GP Practices, I want to take this opportunity to thank our patients for their support and kindness during what continues to be a challenging and busy time.”
With restrictions being lifted and life gradually returning to some normality, Practices have seen the need for GP care rise significantly. Patients are encouraged to consider all health and care options to get the most appropriate care in the quickest time, this might include:
- NHS 111 on the phone (dial 111) or online 24/7, if you have an urgent medical problem and you’re not sure what to do.
- www.NHS.uk for your complete guide to conditions, symptoms and treatments, including what to do and when to get help.
- Community Pharmacies can offer clinical advice and over the counter medicines for a range of minor conditions.
- The Bury Directory has information about services, activities and events right across Bury.
DATE: 18 June 2021