Enquiries or complaints about primary care services

If a patient has an enquiry or a complaint in relation to services provided by GP Practices, opticians, dentists and pharmacists,  they can either direct this to the provider of the service (i.e. via their GP Practice Manager), or to NHS England.

Many patients choose to seek local resolution directly with the service provider, this can often be quicker and less formal.

If a patient chooses to direct their enquiry or complaint to NHS England, the NHS England Contact Centre can be contacted on: 0300 311 2233 (8am to 6pm Monday to Friday excluding bank holidays):

PALS and complaints services of our main providers

  • Details of the Pennine Acute Hospitals NHS Trust PALS service can be found here and details of their Complaints service can be found here.
  • Details of the Pennine Care NHS Foundation Trust’s PALS and Complaints service can be found here.

NHS Complaint Advocacy Service

Some patients may require help and support to make a complaint.  The NHS Complaint Advocacy Service provides advice on how to make a complaint:

  • By phone: 0161 253 6300
  • By e-mail: info@healthwatchbury.co.uk
  • By post: Healthwatch Bury, NHS Complaint Advocacy Service. C/O Healthwatch Bury, St Johns House, 155-163 The Rock, Bury. BL9 0ND
  • Find out more: Here

Enquiries or complaints regarding NHS Bury CCG

If you are not sure where to direct your enquiry to, or if you should have an enquiry or complaint relating to NHS Bury CCG, please contact the Patient Services Team on:

  • 0161 212 6270 (9am – 5pm Monday to Friday, excluding bank holidays)
  • By post: Ellen House, Waddington Street, Oldham, OL8 6EE